Return and Exchange

Exchange Policy: We prioritize customer satisfaction and ensure that you are fully content with your purchase. If for any reason, the product doesn't meet your expectations, we offer exchanges under the following conditions:

• Product Eligibility: 

  We accept exchanges for unworn, unwashed products with original tags intact.

• Timeframe:

  Exchanges are valid within 15 days from the date of purchase.

• Size Exchange:

   If you receive the wrong size from our end or if the ordered size doesn't fit, we offer exchanges. However, the customer is required to pay 50% of the product's price for the new item and return the previous item to the delivery personnel.

Return Policy: 

• Damaged or Defective Products: 

  Please return damaged or defective products at the time of delivery only.

• Return Process: 

  Customers must return the product via traceable delivery, such as courier or registered post, at their own expense to the address provided. Delivery charges are non-refundable.

• Timeframe: 

  We accept returns for unworn or unwashed products with original tags within 7 days of purchase.

Refund Policy: 

• Quality Assurance: 

  We craft our products with utmost care. If you receive a damaged, defective, or incorrect order, you can return it, and we will issue you a 100% store credit for the purchase price (shipping and discounts excluded).

• Refund Method: 

  Please note that we do not offer cash refunds for returns. Customers returning items will receive refunds in the form of store credit. Shipping costs are non-refundable.

For any inquiries regarding returns or exchanges, please reach out to our Customer Service Team at +9236677445, available Monday through Saturday from 10:00 am to 5:00 pm, or email us at bravoplatinum10@gmail.com.